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Delete your Cocoon account...

If you want to delete and close your Cocoon account, you will need to contact Cocoon customer service. Please use the help button in the bottom right corner of this page to contact customer support or send an email to support@getcocoon.com with the following information:

  • Cocoon account email address.

Be sure to include text confirming you want to delete your email account--you can use this:

Please delete my Cocoon account. I understand that when my account is deleted, all data will be permanently gone and cannot be recovered. 

 

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  • Avatar
    jose luis

    Hi,
    I have tried bothe methods on how to delete my account: 1) write to support@getcocoon.com. Result: "We're writing to let you know that the group you tried to contact (support) may not exist, or you may not have permission to post messages to the group..."
    2) Make a request to custome request. Result: nobody seems to be looking at customer's requests.
    You should change al least the email address to contact support and put a person to check on customer's requests.

  • Avatar
    Steve McNally

    Same for me. In addition when I signed up I was told the first 15 days werefree, then I got a messgae straight away saying my card had been charged. I've been scammed and others need to know to avoid Cocoon.